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returns and exchanges

Complaint

According to the Bulgarian legislation customers have the right to claim a return or an exchange in cases of:

1. Faulty item

2. Different size

 

You can return the product within 30 days from date of purchase.

Once the claim has been approved, you may:

1. Receive refund

2. Exchange the product

 

Returns and Exchanges

Within five working days of receiving the item, the client has the right to claim a return or exchange under the following conditions:

1. The item must be in a proper condition (without any treatment: it must not be torn, scratched, worn, washed or ironed)

2. Internal labels must be intact and the item must be with its corresponding receipt.

3. The shipping cost for returning and exchanging of the product is assumed by client.

 

Responsibilities

 

Daphne is not responsible:

- if a product is out of stock

- in cases of delay of an order due to out-of-stock item or waiting for the item to be restocked.

In the event of supply difficulties or when products are no longer in stock, you will be informed via email or telephone about the possibility of purchasing substitute products.

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